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•  Delivery & Return

  Return and Refund Policy At Spiraldart Technologies

  1. General Returns Situation 1: Incorrect or Faulty Items

  • If you receive an incorrect or faulty item, we will exchange it at no extra cost. Notify us within 7 working days (excluding weekends and public holidays) of receipt. Please allow 2-3 days for processing. We do not provide cash refunds; exchanges or credit notes will be issued instead.

  Situation 2: Dissatisfaction or Incorrect Order

  • If the item does not meet your expectations or if you ordered incorrectly, you may request an exchange or a credit note. Returns are only accepted for purchases made within the last 7 working days. Items must be returned in their original condition and packaging. The exchange or collection must be arranged within one month of purchase.

  Return Procedure:

  • Contact our customer service within 7 days of receiving the item to initiate a return or exchange.
  • Ensure the item is returned in its original packaging with all accessories.
  • For urgent exchanges, visit our office or arrange a pickup with a delivery fee of Ksh 300.

  2. Special Orders

  • Specially ordered items cannot be exchanged or returned unless they are faulty.

  3. Office Machines (e.g., Shredders, Printers) Situation 1: Faulty Machines

  • For machines under warranty, return them to the local service agent for repair or arrange onsite service if applicable.

  Situation 2: Dissatisfaction or Incorrect Machine

  • For machines that do not meet expectations or were ordered incorrectly, we will coordinate with manufacturers to find a solution. Returns and exchanges are subject to the policies of the local service agent and are handled on a case-by-case basis.

  4. Tampered or Used Items

  • Items found to be tampered with or used beyond normal operation upon return will not be eligible for exchange or return.

  5. Customer Assistance

  • Our sales and support teams are available to assist with product queries and order issues. Please verify order details before confirming.

  6. Refunds

  • Refunds are issued as credit notes for future purchases, not as cash refunds. Credit notes will be applied to your next order.

  For further assistance or clarification on our return and refund policy, please contact our customer service team.
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